Shipping costs and delivery policy
See below for the shipping costs applicable according to your destination and the chosen delivery service. The prices indicated include VAT and may include free delivery offers starting from certain amounts.
🚚 Shipping costs
France
- Mondial Relay (pickup points & lockers): €5.80 — Free for orders over €69
- Home delivery (La Poste / Colissimo / Chronopost): €7.80 (up to €79.99) · €10.80 (from €80 to €199.99) — Free for orders over €200
Belgium, Luxembourg, Netherlands
- Mondial Relay: €7.00 — Free for orders over €100
- Home delivery: €15.00 — Free for orders over €200
Italy, Spain, Portugal
- Mondial Relay: €12.00
- Home delivery: €15.00
Germany, Austria
- Home delivery: €15.00
Switzerland
- Home delivery: €15.00
Denmark, Ireland, Sweden
- Standard international delivery: €20.00
United Kingdom
- Standard international delivery: €18.00
Information on the delivery of your order
Products will be sent to the delivery address indicated by the buyer during the order process. The contribution to processing and shipping costs includes VAT.
Upon dispatch of a complete order, Peau-Ethique provides, upon request, an original invoice including delivery costs and VAT, which can be downloaded directly from the customer account.
Deliveries to Metropolitan France, including Corsica, Monaco, and Andorra, are carried out by La Poste via Colissimo, or Lettre Suivie, or Mondial Relay. Deliveries to French overseas departments (DOM: Guadeloupe, Guyana, Martinique, Mayotte, Reunion), French overseas territories (TOM: New Caledonia, French Polynesia, Wallis and Futuna, French Southern and Antarctic Lands), and local authorities (Saint-Pierre-et-Miquelon) are carried out by La Poste via Colissimo Access. All information relating to the delivery conditions of postal services is available at http://www.colissimo.fr/ and www.mondialrelay.fr
For deliveries outside metropolitan France, the customer undertakes to pay all taxes due on the import of products, customs duties, value-added tax, and all other taxes due under the laws of the country receiving the order. All orders placed with Peau-Ethique are for the personal use of customers; customers or recipients of the products are prohibited from any partial or total resale of the products. Peau-Ethique thus disclaims all legal responsibility if the payment of taxes was not made by the customer.
Deliveries to EU and non-EU countries are carried out by La Poste via Colissimo International Access (or Mondial Relay for certain countries).
Parcels are delivered without signature to the address the customer specified in their order, directly to their mailbox, provided the mailbox complies with La Poste's standards. If access is not possible, a delivery notice is left in the mailbox: the parcel can then be collected from the post office mentioned on the notice within 15 days of the notice being left. After this period, the parcel is returned to the sender. It can then only be re-shipped after the customer has paid new shipping costs. In case of refusal of redelivery by the customer, they will be reimbursed for the amount of their order less shipping costs.
If the delivery address is different from the billing address, the customer must indicate these two distinct addresses in the section provided for this purpose during the order. Similarly, it is the customer's responsibility to provide all useful delivery information when placing their order to allow the carrier to deliver. In case of incorrect or incomplete information that made it impossible for the carrier to deliver, a second delivery will be made after the goods have been returned by the carrier to Peau-Ethique, subject to prior payment of new shipping costs by the customer.
For reasons of availability, an order may be delivered to the customer in several parts. The customer then only pays shipping costs once. If the customer wishes two different delivery locations, they then place two orders and pay shipping costs for two separate orders.
Unless otherwise stipulated, products are delivered within the timeframes indicated below when the order is placed. Exceeding the deadline may result in the cancellation of the order by the Customer (except in cases of force majeure), if they request it and their order is not in the process of logistical preparation.
Delivery times are average times corresponding to average processing and delivery times. These times vary depending on the destination and do not include public holidays or weekends.
The delivery time is a maximum of 2 weeks (working days), except in cases of force majeure and unless otherwise indicated on the site (holidays, inventory...). Peau-Ethique commits to minimizing the delivery time to 72 hours (working days) whenever possible, with every order placed before 12 PM from Monday to Friday being prepared and shipped on the same day.
In the event of non-compliance with the delivery deadline indicated to the customer upon confirmation of their order, the Customer may obtain resolution of the sale.
From the exercise of the right of cancellation, Peau-Ethique will make a refund according to the terms agreed with the customer within 30 days following the date on which the right was exercised.
The customer has a period of 48 hours to make any reservations with the carrier in case of missing items or damage. If the delivered products do not conform in nature or quantity to the specifications indicated in the delivery note, the Customer must, under penalty of forfeiture, formulate their claims within seven days after delivery.
When a parcel leaves Peau-Ethique's warehouses, it is sent by La Poste, registered mail with a tracking number. Peau-Ethique sends an email informing the customer of the shipment of their order with the shipment TRACKING NUMBER. However, if 5 working days after the parcel has been shipped, the Customer has no news of their order, they must contact La Poste and Peau-Ethique, who will launch a claim with La Poste to locate the parcel.
If neither the post office nor the parcel tracking system can trace the parcel, the Customer must then contact Peau-Ethique. For any tracked shipment without signature indicated as delivered by La Poste's website, but of which the Customer has no trace, Peau-Ethique cannot intervene, and the Customer must contact their nearest post office.
Peau-Ethique Customer Service will then open an inquiry with La Poste's services. The Customer will then receive an email indicating that an inquiry has been opened. The definitive response times from La Poste vary from one to three weeks, starting from the email sent to the Customer. Pending La Poste's response, Peau-Ethique is not obliged to refund or replace the parcel awaiting delivery, without a firm and definitive response from La Poste's services. After inquiry and response from La Poste, indicating that the parcel is lost, Peau-Ethique will resend the merchandise or refund it according to the customer's choice. If, however, La Poste confirms that the parcel was delivered to the customer, Peau-Ethique will neither refund nor resend the merchandise.
Delivery FAQ
What are the shipping costs in France?
In France, Mondial Relay delivery is €5.80 and free for orders over €69. Home delivery is €7.80 for orders up to €79.99, then €10.80 for orders from €80 to €199.99, and free for orders over €200.
Are deliveries tracked?
Yes, when a parcel leaves Peau-Ethique's warehouses, it is shipped with a tracking number communicated by email.
What happens if my parcel is not delivered?
If the parcel cannot be found after checking with La Poste and Peau-Ethique, an investigation is opened. Depending on La Poste's final response, the merchandise may be resent or refunded.
What should I do if my address is incorrect or incomplete?
A second delivery can be made after the parcel is returned, subject to prior payment of new shipping costs.
Do I have to pay additional import fees?
Yes, for deliveries outside metropolitan France, the customer undertakes to pay import taxes, customs duties, and other applicable taxes in their country.
